Welcome to CeryBee Skin Care!
- You can choose the CERYBEE product range to make your purchase. Select the item you wish to order; enter the quantity and volume you desire and click to add in cart to order.
- When your order contains the items and quantities you wish to purchase, click on the “Checkout” to proceed link underneath your order.
- You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.
- Once you have successfully made your payment, your order will be processed & shipped within our stipulated timelines. For more information, please see our Shipping Policy. For any further questions, you can contact our customer support team at: +91-6382495656 care@cerybee.com for product, shipping & other queries.
No, you can place an order using guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and
review our products and exciting offers as per your experience.
Contact us, detailing the problem you have encountered. You can either email us on care@cerybee.com or call us on +91-6382495656 and our Customer Care will be happy to assist you.
You can’t modify the order once it has been placed. We suggest you cancel the order before checkout to payment and place a new order with your desired changes.
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.
You can pay for purchases using Cash on Delivery, UPI, Debit, Credit card, Net banking methods.
Yes, you can do this by filling in your address as the ‘Billing address’, and the address you wish to ship it to, as the ‘Shipping address’.
For all orders, the confirmation status will be automatically updated in the ‘My Account’ section. Once you have confirmed the same, the order will be processed immediately.
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an SMS with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on website or on the courier company’s website.
Unfortunately, after the order is placed, you cannot add new products to the order but you can always place a new order for the desired products. If you wish to remove products from your order, please contact us at customer support to cancel the order so that a fresh order can be placed.
We offer FREE Shipping on all orders above Rs.398, which is notified from time to time. You should consider the shipping rates shown at the time of check-out to be final.
We ship the products within 24 hours of receiving the order. You can expect your shipment to arrive within 5-7 working days of placing the order. Please expect additional time for remote areas and unexpected weather conditions.